System of actions for the implementation of organizational innovation in business management

Abstract

Introduction: in the current context, organizations use innovation as the implementation of new processes, products or management approaches to increase efficiency, effectiveness and improve customer satisfaction. Aim: establish a system of actions for businness management that has as sustenance that has as sustenance organizational innovation in the Company Provincial of Assurance and Educational Services (EPASE) of Ciego de Ávila. Method: in the investigative process, the conception of participatory action research was used, which made it possible to carry out the transformations base don its application, the theoretical modality allowed the systematization of what was achieved and the aspects to be perfected, and the empirical modality provided the study of the strengths and weaknesses of all business processesto transform the socialist state company. Results: the main results focus on a greater sense of belonging of workers to their Company, managers who are more prepared for business management, stability and development of human capital, increased efficiency and wags of workers, and increased efficiency and wagesof workers, and increased income from the companys Budget. State, in addition to the contribution to savings and import substitution. Conclusion: the application of the management system for the quality of all proceses, in alignment with the strategic planning and the internal control system determined the relevance of the applied organizational innovation.